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Returns Policy

If you’ve changed your mind about keeping your purchase, please return it within 28 days in its original condition with proof of purchase. We’ll exchange or refund it, as long as it meets our terms and conditions explained on this page.

 

By original condition, we mean:

  • You’ve kept all original packaging and labels in good condition and the product can be resold at full price.
  • You haven’t used the product.
  • The product contains no personal data and isn’t registered to a user.

 

What can’t be returned?

These products can only be returned if they’re faulty or not as described.

  • Purchases received over 28 days ago
  • Items you’ve opened or unsealed, other than where necessary to inspect
  • Items without the original packaging or labels
  • Items or packaging in poor condition
  • Items that contain your personal data or have been registered with the manufacturer
  • Perishables that have an expiry date
  • Products made or cut to your own specifications
  • Products that have been personalised for you
  • Opened gift cards
  • Products that can’t be returned for hygiene reasons:
    • Beauty products that have been opened, used or don’t have the seal intact
    • Personal care products
    • Lingerie briefs, underwear, and stick-on bras
    • Swimwear (if the hygiene seal has been removed)
    • Pierced earrings
    • Face coverings

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation. 

How to return your order

To return your order, you will need to contact us using the button below, or you can visit us in-store during our open hours.

How you’ll be refunded

You’ll receive a refund within 14 days of returning the item to the same payment method you used. For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.

 

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